ClimateSmart Home Service
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The electrician provided stand-by eliminators but did not install them in my home, can you explain why?
There are a number of factors that our ClimateSmart electrician would have checked when determining whether to install the stand-by eliminators throughout your home. These factors include:
- whether it was safe and easy to access your appliances on stand-by without risking damage to any of your appliances, your home, any household members or our electrician, and
- whether your appliances on stand-by were suitable for the stand-by eliminators.
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How many stand-by power eliminators will I receive as part of my service?
There are four stand-by power eliminators included in a set, all connected to one remote control.
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Can I plug a power board with multiple appliances connected to it into the stand-by power eliminator?
It is recommended that you don't exceed a maximum amount of 1,600 Watts for each socket receiver.
If you have multiple appliances connected to a power board that collectively exceed this amount and you connect it to the stand-by eliminator, you will damage the stand-by eliminator and this type of damage is not covered under the product warranty. Be sure to check the power requirements of your appliances before connecting them to the stand-by eliminators.
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Can I install the stand-by eliminators on multiple levels of my home?
The stand-by eliminators will work as long as the remote is within 20 metres of stand-by eliminator.
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I usually have my appliances plugged into a surge protection adaptor, will this still protect my appliances during a storm?
The stand-by eliminators provided as part of the service have surge protection which is designed to protect electrical devices from voltage spikes such as those which can occur during a storm. Please note that like other surge protection products, once the surge protection has been exhausted it won’t protect against any further surges. In this instance, you may need to connect your appliances to an adaptor or power board with surge protection and plug this into the stand-by eliminator to continue to protect your appliances.
Turning off items on stand-by also helps safe-guard against damage during storms and power surges, which reduces fire risk and can extend your appliances’ lifespan.
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If there is a power outage or I remove the batteries from my remote will I need to re-program my eliminators?
You will not need to re-program your eliminators if you remove the batteries from your remote, however, if an eliminator is pulled out of the main power outlet or there is a power outage then you will need to re-program one or all of your eliminators. For instructions on how to re-program your eliminators please download the instructions below.
Download programming
instructions
Download programming
instructions